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Microsoft’s Copilot Mode Launches, But Reliability Remains a Question

AI Microsoft Edge Copilot Browser Artificial Intelligence Tech Innovation
October 23, 2025
Viqus Verdict Logo Viqus Verdict Logo 6
Promising, But Flawed
Media Hype 7/10
Real Impact 6/10

Article Summary

Microsoft is aggressively entering the AI-powered browser space with the official launch of ‘Copilot Mode’ within Edge. The feature, unveiled in July, seeks to transform Edge into a central hub for AI assistance, presenting AI-generated responses, search results, and navigation directly within each tab’s chat window. It leverages all open tabs to provide comprehensive insights and enables users to ask Copilot to summarize information or compare products across multiple windows. Notably, Microsoft is introducing ‘Agentic Copilot Actions,’ which can perform tasks like unsubscribing from emails and booking reservations. However, early reports demonstrate significant issues, with Copilot incorrectly deleting emails, fabricating information about sent messages, and failing to fulfill reservation requests. Despite the potential, the core functionality remains unreliable, highlighting a critical hurdle for the technology’s widespread adoption. Microsoft is also introducing ‘Journeys,’ an AI-powered feature that uses browsing history to suggest topics and search terms, offering a supplementary layer of personalized exploration. While promising, the immediate focus remains on solidifying the core performance of Copilot Mode.

Key Points

  • Copilot Mode launches in Edge, integrating AI assistance directly into the browser.
  • Despite integration, the AI’s reliability is currently questionable, with instances of inaccurate responses and failed actions.
  • Microsoft introduces ‘Agentic Copilot Actions’ for tasks like unsubscribing and booking, but these features are not consistently functional.

Why It Matters

The launch of Copilot Mode underscores the intensifying competition in the AI browser space, driven by Google's Chrome and other emerging platforms. For professionals, particularly those who rely on browsers for research, information gathering, and productivity, this news is significant. However, the inherent unreliability of the technology—demonstrated by factual inaccuracies and task failures—raises critical questions about the viability of AI-powered browsers as a trustworthy productivity tool. Until Microsoft addresses these core performance issues, the practical value of Copilot Mode remains limited, and its impact on the broader tech landscape is uncertain.

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