An AI system that predicts and suggests items — products, content, music, connections — a user is likely to be interested in, based on patterns in their behavior, preferences, and the behavior of similar users.
In Depth
Recommender systems are among the most commercially impactful applications of AI. They power the product suggestions on Amazon, the movie recommendations on Netflix, the song playlists on Spotify, the news feed on Facebook, and the video suggestions on YouTube. These systems analyze patterns in user behavior — what they click, watch, buy, rate, and skip — to predict what they will want next. The economic impact is enormous: Netflix estimates its recommendation system saves over $1 billion per year in customer retention alone.
There are three main approaches to recommendation. Collaborative Filtering analyzes patterns across many users — 'users who liked X also liked Y' — without needing to understand the content itself. Content-Based Filtering analyzes item features (genre, keywords, attributes) to recommend items similar to what the user has previously enjoyed. Hybrid systems combine both approaches. Modern recommender systems increasingly use deep learning: neural collaborative filtering, Transformer-based sequential recommendation models, and embedding-based approaches that map users and items into shared vector spaces.
Building effective recommender systems involves several challenges. The cold-start problem arises when new users or new items have no interaction history to analyze. Data sparsity means most users interact with only a tiny fraction of available items. Filter bubbles occur when recommendations become self-reinforcing — only showing users content similar to what they have already seen. Balancing exploitation (recommending known preferences) with exploration (introducing novel content) is an ongoing design challenge. Ethical considerations around manipulation, addiction, and diversity of information are increasingly important.
Recommender systems predict what users want based on behavioral patterns — they drive engagement and revenue across e-commerce, streaming, social media, and virtually every consumer-facing digital platform.